Boston Coach FAQ

1) How can I make a reservation with Boston Coach?
Reservations with Boston Coach can be made in 3 ways: You may use our secure online e-Reservation Center, make a reservation through the Boston Coach app, or call our general reservation number at 800-664-4800.
2) If I have an existing Boston Coach account, can I use this account number to book on the Web site?
Yes. Before the first time that you book for each passenger with the account you must send the passenger’s name as you have entered it, your contact information, and the account number to After you receive a response from Boston Coach, anytime that you book, specify the account number on the page that you select the city that is nearest to the passenger’s travel. Be prepared to provide any additional information, e.g., employee number, that is required by the account administrator.
3) Is it possible to “build” a profile so it would be faster to create an on-line reservation in the future?
Yes. Boston Coach’s e-Reservation Center lets you quickly manage profiles for you and the people whom you book travel for. You can store the addresses of locations frequently visited, billing and contact information, and service preferences for each person who is traveling.
4) Can I cancel or change a reservation through your Web site?
No. Boston Coach can only accommodate changes and cancellations made early enough in advance of the time of service, which varies for each city and vehicle type. Call 800-664-4480 for more information.
5) How can I find out in which International destinations Boston Coach offers service? How can I book a car service for these cities?
Visit our Locations page for a list of our worldwide locations. You can book Boston Coach transportation for any city or country using any of the above booking methods. If you are booking an International trip via the Internet, we request up to 24 hours advance notice. If you use Boston Coach’s e-Reservation service and the city in which you are traveling is not listed, please call Boston Coach at (800) 664-4480 to book your reservation.
6) Can I book a reservation without knowing my final destination?
Yes. You will have to let us know the approximate time when you need to be dropped off, however. If you do know some of the places where you will be going, describe them in the itinerary of the reservation and indicate that there will be multiple stops on your journey.
7) Why can I only get a “per hour” price estimate?
Based on the information entered in your reservation, the reservations system cannot determine a specific price estimate. Whenever this occurs, an hourly rate will be provided. Regardless of the estimate that you receive, the actual price that you are charged will be based on the service performed.
8) My preferred airport is not available in the planning section.
If your airport is not shown, then complete the location information by entering the airport name in the Location Name field. The reservations system lists the major airports served by the primary city of service that you selected. Boston Coach also serves most smaller airports that are not listed on our website.
9) What types of vehicles can I reserve?
Boston Coach offers a wide variety of vehicles designed to accommodate single passengers, small groups of passengers, and larger passenger groups. View these various vehicle types on the Boston Coach Fleet page. However, not all vehicle types can be reserved online. Typically, this refers to larger vehicles. Please call (800) 664-4480 if the vehicle type that you need is not available by our e-Reservations system.
10) Why can’t I submit my reservation request?
Please check to make sure that you filled in all the required fields on the form. Asterisks (*) indicate required fields. These fields must be filled in completely for the form to be transmitted. If you have filled in all the required fields and are still having trouble, please call (800) 664-4480 and we can assist you with your reservation.
11) The system states, “The credit card expiration date must be in the future and after the trip segment(s).”
Boston Coach requires that the credit card expiration date be in a month following the date of service. For example, a date of service of October 15, 2009 requires a credit card expiration date of 11/2009 or greater.
12) The system states, ” Your session has expired due to inactivity.”
To protect the privacy of Boston Coach’s customers, data is deleted from the Web site after 2-3 hours of inactivity. You will need to log back in and re-enter your reservation from the beginning.
13) Why can’t I view some of the graphics on the Web site?
You may have trouble viewing some graphics if you are using an older browser. Our site works best with Microsoft Internet Explorer 5.x, Firefox 0.8, Opera 7.x, Mozilla 1.6, or Netscape Navigator 7.x (these are the oldest versions allowed for; newer browsers should do fine).
14) What if I encounter other difficulties using your Web site?
Please contact our Help Desk at (800) 664-4480 for assistance. If you don’t reach them immediately, expect a call back within a few minutes during normal business hours. Please be prepared to explain the exact situation and circumstances you encountered when you experienced difficulty with the reservation process. Your efforts will assist our Help Desk staff in responding quickly to your request.
15) How do I open an account with Boston Coach?
Please e-mail your account request to or use our Contact Us Web page, and a Sales Representative will contact you.
16) Can I get an e-mail receipt for my service?
Yes. Please call our toll free number to obtain receipts to be sent to you via email or fax.
17) What is Boston Coach’s rate structure? (garage to garage)
Boston Coach offers flat-rate services to or from an airport and a midtown location. Hourly rates are based on time or mileage (whichever is greater) in North America, and time plus mileage outside North America. The minimum hourly service is two hours, but varies from city to city. Costs start from the time the car leaves the garage until it returns.
18) How can I obtain a price estimate?
For an instant price estimate, click here or go to the e-Reservation Center portion of our website and start a reservation. Once you have registered, logged in, and completed all the planning information, you will receive an immediate estimate for your trip. If you wish to complete the reservation, follow the instructions, and you will receive an instant confirmation number indicating that your reservation has been processed.
19) What is Boston Coach’s cancellation policy?
To cancel a reservation, please call (800) 664-4480. Cancellations must be received at least eight hours in advance of the service pick-up time for most U.S. and Canadian locations. International reservations require at least 36 hours minimum notice. For all reservations, please check your confirmation for the specific policy, which is determined by your city of service and vehicle type.
20) How can I change or modify our corporate account information?
Please contact your Sales representative who will be happy to assist you. If you do not know who your sales representative is just e-mail us at or call 800-664-4480 for additional information.
21) Does Boston Coach offer wedding services?
Yes. Please call our 24-hour Reservations Center at (800) 664-4480.
22) Does Boston Coach accept travel agent IATA numbers for reservations?
If you are an IATA travel agent and this is the first time you are making a reservation with Boston Coach, please email our Customer Service department at with all your pertinent agent information.